Today is global Customer Experience (CX) Day, And while today may not be as widely recognized as some other days of note, we couldn’t let an opportunity to show appreciation for and celebrate our customers go by unnoticed.
October 5, 2021
Burger King’s long-lasting “Have It Your Way” advertising campaign was more than just a slogan – it personified the fast food giant’s belief that customers…
September 14, 2021
Do customers benefit from AMI? The answer is a resounding yes. However, often the benefits aren’t so readily seen.
October 26, 2020
On September 24, students, mentors and speakers gathered (virtually of course) to learn about water, Xylem, and the exciting challenges crafted for students to “hack…
October 9, 2020
To coincide with the 2020 Reach Virtual Conference, Xylem is hosting our 3rd annual Xylem Hackathon with our partners, Amazon Web Services. This event immerses…
October 7, 2020
Setting realistic expectations is part of creating a viable Advanced Metering Infrastructure (AMI) business case. Set them too high and you are doomed to disappoint. Set them too low and risk rejection.
July 8, 2020
Back in 2014, I wrote an article called Adapting to Change: Water Utility Finance in the Early 21st Century. At that time, we were seeing…
June 3, 2020
Utilities must act swiftly to ensure the financial well-being of their organization. There’s no denying a utility company’s mandate to provide clean and affordable water…
May 5, 2020
Utilities provide clean and affordable water to their communities. However, there is an important caveat to this statement. The utility customers must pay to receive…
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